FAQ

Love the Beat
Live the Rhythm

Your user experience is important to us, just as it is to you. We do not want you to search for a coupon code and enter it in our system every time, wasting time and effort on it. So, we have automated the coupon application process. When you click on Add To Cart, the item is added to the cart, and the relevant maximum discount coupon is applied automatically, without any additional action on your part. We offer Cart Discounts to select Brands.

 

While we strive to provide the maximum possible discount for all products, some products do not have a discount applied automatically. This can happen when the manufacturer stipulates that discounts are not allowed, and we honor these requests.

We are authorized dealers for every product/brand we sell. We deal directly with the manufacturers or their authorized distributors in the USA or Canada. For software, serials are generated at their web sites directly.

Most purchases give you a part of the purchase price back as BluePoints. BluePoints are immediately added to your account and are available to be applied to your next purchase. You will get a cash discount of $1 per 100 BluePoints applied to the cart. Unused Points Never Expire!

Educational Edition(EE) Sales Eligibility

Each sale of an EE SKU must be qualified by the Dealer by asking for Proof of Educational status from prospective EE customers.  The dealer must  submit this proof with each order of EE product

Educational Sales (EE)

Those eligible to purchase EE product from Steinberg dealers include faculty, staff, students and parents as follows:

•K-12 –Any employee of a public or private K-12 institution in the United States ONLY

•Higher Education –Faculty and staff of Higher Education institutions; and students attending, or accepted into a Higher Education institution are eligible to purchase. High School students also qualify (Grades 9-12)

•Higher Education Parents –Parents purchasing on behalf of their child, who is a student currently attending or accepted into a public or private Higher Education institution in the United States Including High School), are eligible to purchase (must present valid student ID card)

•Proof of Eligibility (documentation) –includes: Valid, current student ID, proof of acceptance into a Higher Education institution (high school students included), teaching credentials, or proof of employment at an Education Institution

 

(K-12, College, Independent Music Institutions such as Berklee, SAE, or Full Sail, etc.)

•Only US based students, faculty and institutions qualify

How to Contact U.S. Support https://www.steinberg.net/en/support/usa.html

The Steinberg U.S. support team is committed to providing a comprehensive service experience. Before getting in contact with us, we'd like to ask you to check out our other online resources for troubleshooting. Often, this can help in resolving issues, even when the support team is not available.

 Update patches and manuals for our products can be downloaded from our download section.

 Our Help Center provides detailed answers to frequently asked questions.

 Many issues can also be solved with the help of other end users in our community forum.

Chat Support - Steinberg U.S. Support agents are available to chat with you Monday through Thursday 9am-5pm EST and Friday 9am-4pm EST. Click Here to Request chat

Email support - Steinberg U.S. Support agents are available to respond Monday - Friday 9 am - 7:30 pm EST [email protected]

------------------------------------------------------------------------------------------------------------------------------------------Who qualifies for Steinberg Support? Registered users - Please check whether your product is currently supported!

 Make sure the product is registered in your MySteinberg account.

 Check for updates on software, drivers and operating systems.

 Please include the following information when emailing us with a technical question:

o Phone Number

o Steinberg Product you are having issues with

o Mac or PC / Operating system version

Please send email inquiries to [email protected]

Phone Support - Steinberg support agents are also on hand to assist you in troubleshooting technical issues by phone. Please note that as we provide free technical support to all of our users, we cannot provide tutorial-type support on how to use our products.

Before you call - Support can only be provided to registered users! Please check whether your product is currently supported by us!

 Make sure the product is registered in your MySteinberg account.

 Check for updates on software, drivers and operating systems.

 Search our Help Center to find a possible solution.

 Consult the available documentation provided with the software or on Steinberg.help.

Prepare for the call

 Be in front of your computer, and know your passwords.

 If possible, be connected to the Internet.

You can reach Steinberg Phone Support at 844-358-4022 Monday through Friday 9 am - 7:30 pm EST

All our Pro Audio hardware products are always shipped Free to the Continental US. We do not ship hardware items outside of Continental US.

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