Shipping and Returns Policy
Due to the digital nature of Software, we are unable to offer any returns of any kind of software. For physically shipped non-software items, the following terms apply.
We provide free shipping on most items via FEDEX, UPS or USPS to the contiguous 48 United States. Items valued at over $250 will require a signature for delivery.
Shipping fees to ALL OTHER LOCATIONS will be calculated individually and added to customer invoices. Local duties, taxes and charges are not included in the sale price or ship charges. Bluetech Audio is not responsible for any taxes outside of PA and or the USA. In the event that the customer refuses a shipment, all shipping costs to and from the country or State in which the item was shipped to are not refunded. Please note, in some cases return shipping can cost as much as double the original ship cost.
We operate a 30-day return period. Items must be returned with all original packaging as well as all included items, also Bluetech Audio must be notified of all shipping damage within 24 hours of delivery. Items that are not returned in original, resalable condition are subject to a 15% restocking fee. We charge a 15% restocking fee on returned items only if the item is clearly used and or the packaging is tarnished. A 10% re-stock is more likely if the unit comes back in mint condition. The ship cost we paid to the shipping company to ship your item will be deducted as well. In some cases restock fees and ship costs can be applied as a store credit.
We will exchange a defective unit for the same unit within the 30-day period. After that period, you will have to work directly with the manufacturer for warranty service.
Items that can not be returned include: software (all kinds of digital products), units with contents or packaging that is damaged/missing, and items that are considered for personal use (such as earphones, headphones, microphones, instrument mouthpieces, harmonicas or other items that you wouldn’t want to purchase if someone else had previously used them). Also, Items which we do not normally stock (i.e. “Special Orders”, discontinued products, close-outs, used products, etc.) are non-returnable. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order.
Please contact us for a Return Authorization before returning any items, by sending an email to firstname.lastname@example.org.